Refund request after unwanted renewal

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1

Hello,

I did not know that the subscription would renew automatically and I was billed again this year without any advance notice. I just cancelled my subscription to avoid further payments but I would kindly request a refund of the billed sum. I couldn’t find any contact information on the website.

Best regards,

V.

2

Hello,

Reminder.

Best regards,

Vinicius

3

support@algo.monster was in my original subscription email. I was wondering this myself… I didn’t know there was an auto-renew.

4

Thanks a lot for the hint. I wrote to the email and they answered quickly and issued the refund.

5

Same thing happened to me just a couple of days ago. I contacted them using the same email as @null124 shared, but didn’t get any response… are there other prompt ways of contact or should I wait longer? Thanks!

6

Please address this matter urgently. Thank you.